Viasat launched satellites more recently than HughesNet (ViaSat-2 launched in 2017, while HughesNet’s most recent update was the EchoStar XIX in 2016). Data effective 1/14/2021. I pay the extra $5.95/month so that I am not charged for service calls. I would never recommend this provider to anyone, my internet sucks. that is only designed for 480p or lower….. so if you are getting what you purchased, why are you complaining? Viasat and HughesNet are both satellite internet providers, so they face similar limitations. If you have cable internet in your area then I recommend you use it as there are no data caps. Criminal that they take money but can’t provide the service people are paying for. PLEASE DO NOT GO THROUGH THE TORMENT. What do I owe $38.99 for. I only stayed with their service for couple of months , it was very slow and costumer service was not the best .i disconnected their service and i had to pay $253 dollars to end contract . My call was answered. At around 6:00 p.m., he shows up. Nu kan du dra en sladd från den porten till TV … First tech refused to touch the dish, he replace a cable inside my house. . Price increases for months 13-24. Nothing was connected other than the extender that night. I currently have ASUS RT-AC68R router in my home office, and am using bonded MoCA 2.5 adapters to carry signal to the range extender … for the first 6 mos., then $69.99–$199.99/mo. Got viasat on the 28th of Feb. 2018. Excede is the worst! A hard rain will knock my service out until it ceases. On his service slip it was written “customer equipment good recommend do not roll on this call”. I was there three of those times, which cost me money bc they only service my area on Thursdays and I have to take off work to be there. AT&T is building a fiber network here and we are working on the project. And with satellite internet, data really matters. Accessed October 6, 2020. Once you reach your data threshold (between 15 and 300 GB, depending on your plan), your speeds will slow down to 1–3 Mbps. honestly if you have other options. The Unlimited Silver 25 is a good pick for anyone who wants a hefty internet plan without giving away your left kidney. All fixed. Im very unhappy . If you’re looking for affordable satellite internet service in rural areas, HughesNet packages deliver twice the speed as Viasat for the same price. I saved the techs phone number he checked said everything showed working fine. Många extenders skapar ett nytt nätverk med ett nytt … This company is absolute garbage, I only had the service for 2 months, the install was a joke, left mud, Concrete, zip ties, and pieces of wire in my grass and didn’t even bury the wire that went into my house. Location can play a big part of that, definitely reach out to Viasat. Similar to those who complain that fast food joints should pay a decent living wage, without understanding that such jobs are not meant to provide a living wage for a family. Here are some FAQ I have seen that I have issue with….. Make it affordable!!!!!! Viasat and Viasat allow you to buy extra data. The service call was scheduled between 2:00 & 5:00. It is not the only choice as I have found out. All hooked up – and I think we are moving forward. Henry, Caleb, “Hughes Network Systems to Invest $50 Million in Revived OneWeb,” July 2020. Make sure you want the service and there is nothing else around. This service is not for everyone. I tell her there is an emergency, I have to leave, and I do not consider 11-2:00 morning. I am going through something similar. However, it is impossible to use the same dish for both services. View Plans By signing up, you agree to our Terms and Conditions and Privacy Policy, *(may slow after 40 GB) –Unlimited (may slow after 150 GB) We've updated our rankings to account for major changes with Exede, which is now Viasat. Those depending on the satellite are not going to win cost wise and that’s all there is to it. We called and after a 1 hour conversation, we cancelled the service. Viasat internet plan prices are high, especially for the speeds they offer. We spoke with a customer rep that actuall agreed to sen a tech. I must admit that this service is not as would be if it were a cable or DSL connection, but when you are located in a rural area which doesn’t provide any other service that dial-up through a phone line then Exede is one of the ways to go. I very much agree with what everyone is saying. I have AT&T at home. And if your local marina delivers a strong Wi-Fi connection, it may not be necessary. Several of those time I left a message with voice mail.They NEVER called back. At commute time service is so slow. Dit Nyhedsoverblik: Breaking news og seneste nyheder - Stream DR’s programmer på DRTV - Hør podcast på DR LYD The worst costermer help. I can honestly say that I have never had this level of service from any other company. factors, including, but not limited to, the customer’s location, package chosen, added features We just became customers a week ago and this is the worst internet service ever. Now this all in my area, some area’s might be different. For the next 60 days, Viasat will waive late fees and forego service disconnects for all residential and small business customers for nonpayment due to hardships caused by COVID-19. On a scale of 1-10 they are a negative star. Promotional price is for the first 3 months.Regular internet rate applies after 3 months. The boxes keep dying. No matter how bad the service degrades, you can’t cancel without paying their extortion fee. You’ll still get to browse the web, but your speeds will slow down to 5 or even 1 Mbps. Worst service EVER!! Good news, she had an answer, My promo was up I now had to pay $118.99 only when I logged in to pay my bill it DID NOT say I owed $118 it said I owed $80. Viasat offers up the fastest satellite internet speeds, making it our Editor’s Choice for rural internet. any reputable provider let’s their service speak for itself and doesn’t have to resort to holding people hostage with a contract. Look me up at green wave ventures bradford pa on facebook Exede is the absolute worst option out there is on the market. Viasat Liberty plan availability is limited. I had to terminate my services with Viasat because I have lost everything. to of and a in " 's that for on is The was with said as at it by from be have he has his are an ) not ( will who I had their -- were they but been this which more or its would … Service worked fine for a couple of months. internet never worked anyway!!! So why couldnt I get a final bill??????????? Fifth tech was supposed to be here today 11/11/16 between 10 and 2. I get my new dish stuff installed and what do you know slow speeds. . Soo it sounds like this internet is not made for any type of gaming. If you want to pre-empt paying the $95 fee for a service visit, you might consider enrolling in the EasyCare program. HughesNet comes with Video Data Saver. I had my mom go one of those times when they were supposed to be there between 11-2 and they never showed up. The term “unlimited” is meaningless. We’d like to know more. . Date as of 1/14/2021. I was given the run around, it would get better for a day or two and then speeds would plummet again. We’ll discuss the differences between HughesNet’s slowing and Viasat’s slowing in the data section. I think the majority of people are mentally stupid and have no idea as to what’s going on. Customer service rep says make-up time was for 11-2:00. One week later,April 17,2020, I received another email reminding me I have to pay my bill…what bill? Data as of 1/14/2021. Spent over an hour on the phone with 2 different supervisors. has to be pretty strong before I notice anything. Also, it might be worth re-posting this experience in the Exede community forum. But I reported this to Exede because who they hire reflects on them.) So to top this off I switched to dish network internet and tv. We are actually getting a lawyer. I have wasted much time waiting for this particular subcontractor. $210 + equipment. 3) when we originally signed up with Exede, they used Google for their email service, this changed a few years back when Google changed their pricing plans and they went with a much less robust email service. Their excuse was that they had to drive from Phoenix and weren’t even remotely apologetic. You say you don’t work for them but I’m beginning to think you’re being compensated, somehow. Or less. We called the day our time reset and they still tried to say it was because our data package was the lowest. With Viasat’s Unlimited plans, you technically get unlimited data, but that doesn’t mean you get unlimited high-speed data. Best move we ever made was to leave them. Offers and availability may vary by location and are subject to change. I am looking for a decent satellite provider. American Customer Satisfaction Index (ACSI), “. I agree 100% Maliek it sucks!! The Bonus Zone occurs between 2 a.m. and 8 a.m. local time. I am sick of calling and being put on hold, Never have I been able to talk with anyone without a heavy accent so I can better understand and get my questions answered. Some Viasat services were formerly known as Exede Internet. My current download speed with a throttled connection is 0.1Mbps, according to speedtest.att.com/speedtest. *Cue epic TRON music* Along with writing on Medium, hiking, and turning doodles into works of art, she has a soft spot for RPGs and MMOs. Just don’t try to play Fortnite on your Viasat connection. And the only way the take payments is by logging onto their website each and every time! I was left w/ no choice but to cancel service w/ them and search for another provider, to my loss. This info came off Viasat’s site. or call Way is the customer service so bad??? Unlimited LTE Advanced. And to be honest if i had to choose not having internet or sign up with exede again i would rather not have internet. HughesNet and Viasat both offer internet packages between $50 and $70 per month, but you’ll get more than twice as much speed for that price with HughesNet. They can not find you account. (10) I call Exede to confirm they were crediting me for the 12 days I was out of internet. They promise all this crap & have nothing to show for it. There aren’t a ton of rural internet options out there, but of your two high-speed satellite internet choices, we recommend Viasat. Date of installation is scheduled. I do hope that you will post this for others to see so that they really can make an educated decision, because I did not have any reviews that would warn me of these issus. I have more important things to do than call them every day to tell me they are working on it and nothing ever gets fixed. (Now this problem occurs with subcontractor, not necessarily Exede. Yes it does the worst customer service I had ever seen!!! Have been without internet for almost 3 weeks and the service tech contracted with them has failed to show up for three service calls. I was here no tech showed up. Recently signed up and didn’t even take me 2 months to cancel service. I switched 6 months ago with all of the promises and hype. And no “pops” I’ve don’t work for exede nor have any affiliation with them either. *For 12 months with a 2-yr contract, paperless bill, & autopay. WHAT? THIS COMPANY IS WORSE THAN DIAL UP! Even if it doesnt work please do not get this . Satellite internet latency averages 594–624 milliseconds (ms). Not able to print it myself as they lock your online account when you close the account, and when I called I was told it would be mailed because they were not able to email to me. So I visit their Website and enter a zip code. Part of the disconnect process also required us to send back part of the satellite dish, the power cords/supply and modem. I told them I am 60 plus years old and I’m NOT climbing on my roof. They refused to give me my extra money back and no am having issues with my bank regarding fraud so I can cancel the charges. . I will never pay this. I USED MY DATA UP IN 10 DAYS LOOKING AT NETFLIX AND IM ONLY HOME FOR A FEW HOURS A DAY. Liberty Pass worked fine for a year or so, but by the end of our subscription this past June, usually rendered even casual browsing almost impossible, another red flag. I have been a subscriber for well over two years. Currently, the Liberty plan satellite beams are almost all full—only two beams are opening and accepting new customers. You’ll need to be a Viasat customer using one of its eligible plans for at least one month before you can enroll, but after that it costs $9.99 a month to keep your Viasat service active while you’re away. That’s all that needs to be said. When the technician gets there, they’ll attach the satellite dish to your roof (or a wall) and make sure it’s pointed the right way to communicate with the orbiting satellite. They were only happy to take as much money as they could from me and not worry if I was happy or not. I have never in all of my years experienced service like this. I pay more than $150 month for a high data plan that is so poorly delivered. I average 30 kb/s of download speed and peek right under 200 kb/s. And im not even connected to it. HughesNet prices are locked for 24 months. This is the worst Internet service I have ever had in my life. Cannot use this internet for Sling TV at all. This signal extender is ideal for large vehicles such as caravans, RVs and luxury buses. To get the most speed on a budget, go with HughesNet. When I called, it was pretty much “too bad, so sad”. I paid for service on Aug 8th as I do every month and have yet to have internet service. But competition is good so we will see how it all shakes out. Then when your speed drops below .5 and tech support is worse than atrocious, biggest reason I cancelled, they charge you early termination anyway. It does not matter that our first request came before our renewal date and that it was the fault of Exede that the request failed. PLEASE LOOK SOMEWHERE ELSE FIRST. I will blast this company publicly for every infraction I receive from now on. If this all sounds a little complicated, we don’t blame you. By I’ve had exede for 2.5 years, I run a business from my home, my satellite TV is connected with 2 tvs, Netflix, Hulu and Amazon, laptop, desktop, tablet and phone all connected. Big deal. Also, don’t forget the impact that data allowances have on your internet speed. Gentleman calls me to say he is running late. I didn’t read the fine print. Change your commercial or really offer to EVERYONE. Our service is now disconnected, but our request for a refund, while accepted by customer service, was rejected by corporate because our customer agreement states there are no refunds for unused data. Thanks for the twice over shaft Viasat, Least you got your money….SIGH worst company ever!!! On April 20,2020 my service was turned off! Who is Viasat satellite internet best for? It was good until my 21 yr old moved back in with me, but she plays games on her ps4, and if I am on anything sometimes I can be on even 1 thing and she lags, and hollers at me to get off, but I digress. We gave it a good solid effort too. I call billing. If they are sending a service rep from 11 hours away to service my account it is costing them a lot of money. Upload has never been over 1.0 — most of the time about 0.6. Jeff from Dubuque, Iowa, got stuck with slow internet on game night. Even when the speeds are better it still will not stream movies of an kind to any device. Sorry to hear about your experience. It’s got a slew of plans available (depending on where you live), and it has higher speeds that often ring in at a lower price than the competition. Satellite internet has high lag (also known as latency or ping) that can make your connection feel even slower than it is. Offers and availability may vary by location and are subject to change. No. We’re listening . Nothing was connected other than the extender … This is the worst internet I’ve ever had. Was your bank able to help you? We are now going with AT&T hotspot and so far it appears to be working ok. Don’t waste your time or money!!!! But i do believe they have great service…. If satellite internet is the best choice in your area, Viasat’s speed and data limits beat the competition’s. They send everything to sub contracting houses that don’t always do the right things that are in the customers interest. I am so sick of calling these Jacks! It seems to me that you shouldn’t have to pay for top tier/new satellite to get decent service. From day 1, they have gotten my email wrong, name wrong, phone number wrong, billing wrong (more than twice), and service calls wrong. This better service only started happening a couple of months ago. the , . Non-Viasat modems are prohibited from being connected to the network under any circumstances, as they result in service degradation for all NSGB users. I’ve got liberty 18 and honesty if unlimited don’t come very fast I’m leaving for another outfit I’m over there excuses, https://uploads.disquscdn.com/images/f98baa60b14364a03ff35e1d840631cd95bfe0fc41dd36b85076ec8e0170ed12.jpg https://uploads.disquscdn.com/images/3a33aff9708f1b086fc6bf2e04a9fd19e7b31da099f92f8b3a086627fb41bf1e.jpg So here is what every customer should be told regarding Exede Internet. I have the top tier, no HD streaming, you liar, won’t stream sling, espn games buffer so constantly it’s embarrassing to have guests. Had to pay $300 to get out of their contract for crappy service!!! Heads up: If you're shopping for a Viasat Liberty plan, you might be out of luck. Great service…i don’t know why all these people are complaining..it works awsome…can run phones..computer..tablets..all at once..does not lag at all..its the best..soooooo much better then hughnet. I received a notice 2 weeks ago telling me my service was going to be turned off because I owed them $38.99. Thanks for sharing your experience. This site is a U.S. Consumer site. While Viasat’s speeds stand out among other satellite internet providers, its customer service isn’t outstanding. Do not expect anything from customer service reps (even the nice ones). Until something else comes in, we that are in the rural areas are stuck with satellite internet and Viasat is the lesser evil out of the two…lol. But I’ve heard numerous people say it has gotten better. Everyday, my internet goes out. You know so much about excede…….. makes me think that you work for them. Don’t even bother with their services. In addition to delivering the entertainment you want, DISH also features the Hopper 3 DVR. HughesNet internet packages vary in price based on their data limits. $210 + equipment. I agree with the customers that are unhappy with Excede. The only thing keeping me in is liberty pass. Please anybody that can see this, DO NOT GET THEIR INTERNET you will be deeply disappointed if you do. These clowns ruin the siding on my house putting up the satellite. I don’t know….. makes sense to me……. Sure, it’s more expensive but worth it. My WISP has pretty well ran Exede-Viasat/HughesNet out of my rural area. Once you reach that limit, your service will slow down. Did not have a full month. Telling me it is my fault for using it in 5 to 10m. You are prompted to enter a zip code. But we can look at the report’s “All Others” rating to get a general idea of how good (or not good) Viasat’s customer service is. Even the lowest price is to much. But all that is a hassle, and extra data anytime of the day is worth more to most customers than extra data in the middle of the night. They really wanted me to sign a NEW 2 yr contract, and PAY THE REMAINDER OF THIS CONTRACT but they would give me one month free I climbed on the roof got the Tria, (end piece of the satellite), modem, power cord and put them in the box. How am I supposed to climb up a house which I no longer live in? They are so unprofessional and if you call customer service to complain about the quality of the internet, they threaten you with astronomical fees in the event you try to cancel. Viasat internet plans and prices overview. Take A Sneak Peak At The Movies Coming Out This Week (8/12) “Look for the helpers” – Celebrities helping out amid Texas storm I am content with the service. No, this is not good!!!! I asked them to send a technician because I could NOT get it to work. I WILL FILE A CLAIM AGAINST VIASAT. With Viasat, you can choose a package with the speed and data threshold that suits your needs. That local retailer is fully vested in giving and explaining things like Data caps, What prioritization of data means on unlimited packs, Video streaming resolution, Early termination fees, What any non standard install charges there may be if the system can’t be mounted on the house Etc…. What a joke if like this Internet bs. Why we picked it: The Unlimited Silver 25 comes in under $100 a month, which beats out HughesNet’s price for the same speeds and less data. Instead of dealing with this matter through the proper legal channels this company doesn’t fulfill their contractual obligations and then STEALS from you.
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